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ServiceNow Certified System Administrator Sample Questions (Q152-Q157):
NEW QUESTION # 152
What are the 5 provided Roles by ServiceNow?
- A. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow,
including Incident and Change management.
- B. Specialized Administrator: Specialized administrator roles manage specific functions or applications,
such as Assignment Rules, Knowledge base, reports, or web services
- C. Approver: Users with the Approver user role can perform all requester actions and may view or modify
approval records directed to the approver
- D. System Administrator: The admin role provides access to all platform features, applications, functions
and data.
- E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit
and manage their own requests, access public pages, etc.
Answer: C
NEW QUESTION # 153
What do you activate when you want to add applications or functionality within your development instance?
- A. Updated Pack
- B. App Package
- C. Patch
- D. App Updated Set
- E. Plugin
Answer: E
NEW QUESTION # 154
When moving multiple update sets at one time, what might you do to facilitate the move?
- A. Batch
- B. Verify
- C. Test
- D. Preview
Answer: A
Explanation:
Reference: https://www.servicenowelite.com/blog/2016/8/7/update-sets
NEW QUESTION # 155
An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers
- A. His user account does not Belong to any groups, which contain the ITIL role
- B. His user account failed LDAP authentication
- C. His user account Is not logged in properly
- D. His user account was not approved by his manager
- E. His user account does not have ITIL role
Answer: A,C
NEW QUESTION # 156
When you are viewing a record, like an incident, how can you detect if someone else is also actively working on the Incident? (Choose 2 answers)
- A. An icon appears to the left of fields that have been updated by other users
- B. The Work notes list contains names of the other users
- C. A notification appears asking the new user to collaborate
- D. User presence icon shows initials of users actively viewing the record
- E. A chat bubble automatically launches, so you can collaborate
Answer: A,D
Explanation:
Detailed Explanation:In ServiceNow, User Presence features provide real-time visibility into record collaboration. This includes:
* Option B: An icon that appears beside fields updated by other users, indicating recent changes.
* Option E: A user presence icon showing initials of users currently viewing the record. These real-time indicators improve collaboration and prevent conflicts during data entry. (Reference: ServiceNow Documentation - Real-time Collaboration and User Presence)
NEW QUESTION # 157
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